1. Are your products as what you claim them to be?
Yes! Our products have no chemicals, no parabens, no preservatives, no extras and definitely no nasties. All our products are made of natural botanical ingredients or their derivatives. And we definitely do not test on animals.
2. How do I store your products?
In a cool, dry place and away from moisture and direct sunlight.
3. How long do your products last?
We recommend the products to be used within 6 months because the products are free of chemicals and preservatives. Some of our products are made with ingredients that act as a preservative and others are made with dry powders or have had no liquid added to them.
4. How do you ship and how long does it take?
Because our products are handcrafted, we make them in small batches before shipping them out. However please allow for delays during festive periods or sales due to an increase in orders. We use standard registered mail with tracking. Shipping charges are calculated at checkout. You will receive a notification when your package has been posted out.
5. Help! I may be allergic to one or more of your other ingredients.
All ingredients are clearly labelled for each product. Please check through our ingredient list on each product carefully and throughly before placing an order. However, please note that our products are handcrafted in the same place as nuts/grains and/or their derivatives are processed and/or utilised.
If you are unsure or would like to clarify, please contact us through the 'Contact Us' page and we will see how we can help you!
If you have any other questions, don't hesitate to send us a message using the 'Contact Us' page!