*Promo* Flat rate SGD $10 International delivery. T&C's (on shipping page) apply. Free delivery in Singapore for orders above $50.



Shipping and Refunds

Shipping

Local (Singapore) Delivery 

1) How long will it take for local delivery within Singapore?

Because our products are handcrafted, we make them in small batches before shipping them out. However please allow for delays during festive periods or sales due to an increase in orders. In general, please allow 3 - 5 days for products to be made. You will receive a notification along with your tracking details when your package has been sent out.

Your products will be delivered to you within 1 - 2 working days after being sent out. If urgent, please contact us prior to placing the order.

2) Do you offer free delivery within Singapore?

For orders above $50, we offer free delivery within Singapore. For orders below $50, there is nominal fee of $4.

 

International Shipping

1) Who do you use as your International Shipping Courier and why?

We use DHL express for all international shipments.

As all our products are handmade, natural and free of preservatives, our aim is to get your products shipped to you as soon as possible.

This is to maintain the integrity of the product and also so that you get your products as fresh as possible.

2) How long will it take for my products to arrive?

Because our products are handcrafted, we make them in small batches before shipping them out. However please allow for delays during festive periods or sales due to an increase in orders. In general, please allow 3 - 5 days for products to be made. You will receive a notification along with your tracking details when your package has been sent out.

Shipping will generally take 2 to 7 days - depending on where the items are being sent to. This will also be estimated on the DHL tracking website.

3) What are the conditions for the "flat rate SGD$10 International shipping" promotion and when is this promotion valid until?

We are currently offering a SGD $10 flat rate International shipping promotion for packages up to the maximum weight of 1.5kg (3.3 lbs). 

For orders above 1.5kg, it will be charged at an additional SGD $10/kg. 

If you would like more information on product and packaging weights, please get in touch via our "Contact us" form.

The SGD $10 flat rate International shipping promotion is valid until 14 December 2020 2359hrs (Singapore standard time).

Afterwhich, from 15 December 0000hrs, our normal flat rate of  the SGD $15 international shipping will resume.

 

4) Any conditions to the normal SGD $15 flat rate International Shipping?

A maximum weight of 1.5kg (3.3 lbs) also applies for our SGD$15 flat rate International shipping. This price will be in effect from 15 December 2020 0000hrs onwards.

For orders above 1.5kg, it will be charged at an additional SGD $10/kg. 

If you would like more information on product and packaging weights, please get in touch via our "Contact us" form.

 4) Where do you ship to?

The countries that we currently ship to internationally are as follows: 

- Australia

Austria

Belgium

Brunei

Bulgaria

Canada

China

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hong Kong

Hungary

India

Indonesia

Ireland (Rep. of)

Italy

Japan

Korea (Rep. of)

Latvia

Liechtenstein

Lithuania

Luxembourg

Macau

Malaysia

Malta

Monaco

Netherlands, The

New Zealand

Norway

Phillipines, The

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Sweden 

Switzerland

Taiwan

Thailand

United States of America

United Kingdom

Vatican City

Vietnam

If your country is not listed here and you would like to purchase our products, please send us a message through our "Contact Us" page and we will try and work a solution out.

 

Refunds

Refunds will only be offered (on a case by case basis) for products that are received damaged or not in its intended form. We will need to be notified within 48 hours of receipt along with photos of the damaged product(s). Please send us an email here.